Terms & Conditions
We accept Visa, Discover or MasterCard for online orders.
For made-to-order items, we require a 50% deposit, with the balance due prior to shipment. At the time of check-out, you have the option to pre-authorize the remaining balance to be charged to your credit card when your order is nearing completion. If you do not select this option, we will contact you to arrange payment closer to the shipping date. For balance due payments, we accept money orders, personal checks, Visa, Discover or MasterCard.
For ready-to-ship items, we require payment in full prior to shipping.
Soon after you place your online order, we will send you a confirmation to ensure your order information is accurate. For any errors or omissions, please contact our Customer Care Team at 800.708.9045 or 207.784.8499.
If your furniture is delivered to or picked up in any of the following states, we are required to charge applicable state sales tax: Maine, Massachusetts, New York, Washington, DC, California, and Pennsylvania. Please note that shipping fees are taxable in New York, Pennsylvania, and Washington, DC.
Due to the large and ever-changing number of upholstery and leather options that are available, we have made our most popular options available to you. However, for additional colors, prints or textures, or to use your own fabric, please arrange a consultation with a sales associate by calling 800.862.1973, visiting a showroom, or selecting “Customize This Piece” on the individual product page.
Shipping Your Order
Our delivery partners are committed to providing a white glove delivery service that exceeds your expectations. Each piece is carefully blanket wrapped for shipment. Upon arrival your furniture will be unpacked and positioned in any room you choose, and all packing materials will be removed. In some instances, for smaller items, remote locations or orders with special delivery needs an alternate carrier may be used.
Our handling and delivery fee is 10% of the regular list price for all standard pieces (please note that shipping fees are taxable in New York, Washington D.C. and Pennsylvania). For standard pieces priced over $7,500, the handling and delivery fee will not exceed $750 per item. Some custom pieces, pieces that need special handling and deliveries outside the contiguous United States or to places that are difficult to reach may require a custom quoted handling and delivery charge. There are no shipping fees or taxes on Gift Certificates.
We handcraft furniture to order with most orders taking 10 to 12 weeks to complete. Depending upon the destination of your furniture, delivery may take an additional 1 to 5 weeks. Shortly after your order is placed, you will receive a written order confirmation with a completion date. When your order is complete we will contact you to schedule a date and time for delivery.
If there is an item you wish to purchase that is not shown on our website, or if any questions, please call us at 1.800.862.1973.
On orders for custom pieces, we require a non-refundable $200 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development time involved, lead times on custom-designed pieces are generally 2-4 weeks longer than standard pieces. To place an order for a custom piece, please call us at 1.800.862.1973.
Changing or Canceling Your Online Order
If you have placed an order through our website that you wish to change or cancel, please contact our Customer Care Team at 800.708.9045 or 207.784.8499.
Our Lifetime Guarantee
If within the first 30 days after receiving any standard Thos. Moser product you do not remain completely satisfied with your purchase, we will provide you with a refund for the price of your piece or rebuild it. Proper care will ensure a lifetime of satisfied use from your Thos. Moser furniture. Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the wood materials, we will either repair or replace it. Upholstery components such as fabrics, leather, cane, and foam are warranted for a period of 5 years against material failure. Some customer requested wood species, finishes, fabric selections and modifications are excluded.