Customer Service

Our customer service department, located at our workshop in Auburn, Maine, will be happy to assist you with any questions you have regarding existing orders, warranty information, or the ordering process. We are available Monday through Friday, 8:30am – 4:00pm eastern time. To reach a customer service representative, please dial 800.708.9703 or email For assistance with an international order, please call 207.784.3332.

Our Measurements
We round our measurements in our catalog and on our website to the nearest inch. If you would like more exact measurements or other dimensions please call.

Custom Orders
On custom orders, we require a $200 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development involved, build times on custom-designed pieces are generally 2 to 4 weeks longer than standard pieces. Please contact us for details about our custom design process.

Our furniture is made to order, requiring build times prior to shipping. Due to high demand, build times are exceeding 25 weeks. Delivery takes an additional 2 to 7 weeks depending on your location. When your order is nearing completion, we will contact you to schedule a date and time for delivery. Smaller items may ship via UPS Ground (fully insured) at our discretion. If your order is shipped UPS, a tracking number will be emailed to you. Please advise if you prefer a specific location for the driver to leave your package. Click here for more information about our delivery service and rates.

Will It Fit In Your Home?
Some of our pieces are quite large. To keep delivery day from turning into a big disappointment for everyone please help us make sure your furniture will fit into your home beforehand. This means that pieces must fit through doors, into elevators, up stairs, around corners, and past any other obstacles that might stand in the way. If you have any doubts at all, let us know when you place your order.

Bed Sizes
Most of our beds can be ordered in a range of sizes: California King, King, Queen, Full, and Twin. Slat support systems for mattresses rest on lip rails attached to the side rails. King size beds have center slat tension braces to meet mattress support requirements. Beds are shipped with brass bolt covers unless otherwise specified. To learn more about bed modifications such as low footboards and platform styles, please call us.

Upholstery Options
We offer a selection of the finest quality fabrics and leathers. Our selection of upholstery fabrics features a variety of colors and textures, including elegant mohair plush, soft chenille, durable ribbed weaves, and nubby tweeds. Patterned fabrics include plaids, subtle stripes, and tone-on-tone designs, intended to coordinate with any decor. We’ll assist you with fabric and leather recommendations, and we offer a convenient sample review service. You can also choose to supply a fabric or leather of your own. If so, we require that you supply us with a swatch to confirm it can be successfully applied. Please call for pricing.

A Few Words About Leather
Thos. Moser chooses only the top five percent of leathers. We select leather for its softness, durability and natural characteristics. Healed scars, scratches, wrinkles, and slight color variations authenticate the leather and should not be considered flaws.

Our Finish
We prefer to use an oil-and-wax finish, which allows air and sunlight to naturally color the wood with a subtlety unmatched by anything from a can. The oil penetrates the surface of the wood, adding greater visible depth to the wood, revealing the grain pattern. Oil and wax finishes are easy to maintain and age gracefully as the wood’s natural patina emerges.

Some of our designs are better served with an Oil & Conversion Varnish finish.

For more information about our finishes and proper maintenance of Thos. Moser furniture, please visit the Maintenance section of this website.

Moser Contract – Educational, Commercial, and Other Major Project Orders
Thos. Moser began more than four decades ago with our very first piece of office furniture which was a desk Tom Moser himself was commissioned to build for a recently retired schoolteacher. Ever since, we have created furniture for homes, small offices, corporate boardrooms, educational environments, and public spaces with a dedication to exquisite design and exceptional craftsmanship that transforms a workspace into an inspiring environment.

If you are responsible for a large university library, an intimate corporate boardroom, or anything in between, please speak with dedicated Moser Contract team about how we can achieve a successful collaboration. Visit or call 800-708-9710.

International Orders
For orders to be shipped outside of the contiguous U.S., please call for estimated delivery charges.

Shop Tours
Our shop is open for tours by reservation only, every Friday from 10am to 11:30am. Make your reservation here.