Lifetime Warranty
Warranty
Thos. Moser warranties its standard furniture designs for the original owner’s lifetime against failure due to workmanship or wooden components. Hardware, electrical, and upholstery components are covered under warranty for five years after delivery date.
Custom Orders
An order is considered custom if it is altered from our standard offering in any way; this includes customer’s own materials, alternate wood species, and other modifications to sizing or specs. Custom orders and orders incorporating non-standard electronics, hardware, or upholstery carry only the manufacturer’s warranty.
Build Times and Delivery
Our furniture is made to order, requiring build times prior to shipping. Upon payment of an initial deposit, each order will receive an Estimated Ship Date (ESD). The ESD is the date we anticipate completing your order and preparing it for shipment. Final payment will be requested 1-2 weeks prior to the ESD of your order. Delivery periods range between 1-7 weeks, depending on your location. If your furniture is being delivered via a common carrier (i.e., UPS, FedEx), you will automatically receive an email with tracking information. Storage fees may apply if you cannot accept your order once it has been scheduled for delivery. To avoid storage fees, communicate any building delays, travel, or other scenarios impacting delivery to your sales associate ahead of the ESD.
Cancellations
Thos. Moser furniture is handmade to order. Orders can be canceled without penalty up to 90-days ahead of the original ESD. Orders canceled within 90-days of the ESD are subject to processing and restocking fees. Restocking fees range from 15-50% of the deposit paid and are dependent upon the work completed and materials acquired for the order. Cancellation of custom orders is permitted within 5-business days of drawing approval. Deposits on custom orders become non-refundable 5-business days after initial deposit or drawing approval where required.
Returns
Returns for circumstances outside of warranty coverage are accepted within 30-days of delivery. Pieces must be in first-quality condition and are subject to a 15% restocking fee. Original shipping charges are non-refundable. The purchaser is responsible for return shipping. A refund will be delivered upon receipt and review of the item. Custom pieces are non-returnable outside of workmanship or failure of wooden components.
