We are committed to building furniture of truly lasting value. When you purchase a Thos. Moser piece, we enter into a lifetime of friendship and service. If you are not wholly satisfied with any standard Thos. Moser product, we will refund, rebuild or replace it within 30 days of delivery. And once you have purchased a piece of our furniture, as the original owner, we will guarantee our workmanship and wood materials for your lifetime. Upholstery components such as fabrics, leather, cane, and foam are warranted for a period of 5 years against material failure. We extend this guarantee to the original owner because we stand by our promise to create the next generation’s treasured heirlooms.
At our company, we measure trust in actions more than words. We hope you never have to call upon your guarantee, but if you do, rest assured you won’t be disappointed. In the event that a repair is necessary, pickup and delivery charges may apply based on location.
Some customer-requested wood species, finishes, fabric selections, and modifications are excluded.