Every piece of Thos. Moser furniture is made specifically for the customer who orders it. We do not mass produce or warehouse large inventories. Instead, each piece is thoughtfully built in our Maine workshop by skilled makers who steward it through every stage of production. 

This approach allows us to uphold the integrity of our process, work thoughtfully with natural materials, and create furniture intended to last for generations.

Quick Ship includes a curated selection of pieces that are available in limited quantities and ready to ship from our workshop within a week.  

Quick ship assortment may vary throughout the year.

Build or lead time refers to the expected time it will take us to complete your furniture. Shipping and delivery time are separate and will be added to the lead time once your order is ready to leave our shop.

We ship throughout the continental United States and can also coordinate deliveries to Alaska, Hawaii, and select international destinations. For international shipping inquiries, our Customer Care team is happy to discuss available options and delivery logistics.

Shipping rates vary based on the size of the order, delivery location, and level of service required. Exact shipping costs are calculated during the ordering process so that each delivery reflects the specific needs of the order.

Most furniture is delivered via a professional white-glove delivery service. Pieces are carefully blanket-wrapped, transported, and placed in the home by experienced delivery teams. 

Smaller designs and accessories ship via parcel carriers. 

Pick up is also available in our Maine workshop.

We accept major credit cards, bank transfers, and other approved forms of payment. Shop Pay is available on our website, pending individual approval. 

For details regarding deposits, payment schedules, or financing, our Customer Care team is happy to assist.

We primarily work with sustainably sourced North American hardwoods, including cherry, walnut, and ash. Each species possesses distinct grain, texture, and character that evolve beautifully with age and use. 

Learn more about our materials.

Yes.Our design team approaches custom work with the same discipline and restraint that guide all Thos. Moser furniture: purposeful beauty, enduring utility, and respect for the material.

Yes. Customers may provide their own upholstery material for any of our upholstered pieces. Our team can advise on suitability, required yardage, and any considerations before production begins.

Yes. We partner with architects, interior designers, and design professionals through our Trade Program, offering dedicated support, project assistance, and trade pricing.

Yes. Thos. Moser has furnished offices, libraries, universities, museums, courtrooms, hospitality spaces, and other public environments for decades.  

Our commercial teams work closely with architects, designers, and institutions to create spaces that balance durability, comfort, and enduring design. 

Wood samples may be requested through our website. Fabric Samples can be requested by contacting Customer Care or a showroom directly. Samples are intended to help customers experience the texture, color, and character of materials in their own environment. 

Natural wood varies beautifully from board to board, and samples offer a helpful point of reference rather than an exact match.

Customers may contact Customer Care directly or log into their online account for updates regarding production and delivery timing. Because each piece is made to order, our team provides status updates throughout the process as your furniture moves through the workshop.

In many cases, changes may be accommodated if production has not yet begun or reached a critical stage. Because every piece is built specifically to order, we encourage customers to contact us as soon as possible regarding any requested adjustments.

Yes. We stand behind the quality and craftsmanship of our furniture. Our wooden components are guaranteed for life against defects in workmanship and construction under normal use.

If your furniture requires repair, service, or evaluation, please contact our Customer Care team with photographs and a description of the issue, or submit a repair request.

While rare, if damage occurs during transit or delivery, we ask that you notify us promptly. Our team will work closely with you to assess the issue and determine the appropriate repair, replacement, or resolution.

Replacement cushions, upholstery, hardware, and select components may be available depending on the piece and its age. 

Our Customer Care team can help determine the best path forward to preserve both the comfort and integrity of your furniture.

Yes. Thos. Moser furniture is hand made in Maine using North American hardwoods and domestically sourced materials whenever possible.

Yes. Cherry is admired in part for the way it matures over time. Exposure to natural light and air gradually deepens its color, transforming lighter tones into the rich, warm patina long associated with heirloom furniture. 

We consider this evolution part of the beauty of living with honest materials. Like all things made well and used well, solid wood acquires character through time.

Yes. We welcome visitors to our showrooms and encourage customers to experience our furniture firsthand; to sit in it, study the joinery, and appreciate the tactile qualities that cannot fully be conveyed in photographs. 

Our workshop in Maine reflects the same openness and integrity that guide our work. Seeing furniture in the making offers a deeper understanding of the care, discipline, and commitment behind every piece. 

Schedule a shop tour.

You may join our mailing list through our website or by contacting Customer Care.

Our furniture comes standard with a proprietary oil and lacquer finish. Alternative finish options are available upon request and custom quote.

We primarily work with sustainably sourced North American hardwoods selected for their strength, beauty, and longevity. Our philosophy of stewardship begins with building furniture meant to last for generations rather than seasons. 

To us, sustainability is inseparable from durability, thoughtful sourcing, and respect for natural materials. Furniture that endures honors both the tree from which it came and the lives that will gather around it.

Wood is a natural material, and no two boards are identical. Variations in grain, texture, mineral streaking, and color are inherent characteristics of solid hardwood and contribute to the singular beauty of each piece.

Learn more about how wood ages.

Yes. Our showrooms and design staff offer personalized consultations to help customers thoughtfully furnish a room, home, workplace, or hospitality setting. 

Whether selecting a single chair or designing a complete space, we approach each project with an emphasis on proportion, utility, comfort, and enduring beauty.

Schedule a design consultation.