White Glove Delivery
Our commitment to quality includes the delivery of your piece. We expend considerable care into the making of each piece of furniture that leaves our workshop and we’ve partnered with delivery services that are equipped to get your new Thos. Moser piece to your home with the same regard.
In an effort to provide the best protection with the least environmental impact, each piece of Thos. Moser furniture is blanket wrapped by hand with reusable packing blankets.
Most orders take 10 to 16 weeks to build and delivery takes an additional 2 to 5 weeks based on location. After your order is placed, we will give you an estimated completion date. In advance of delivery, our shipping partners will contact you to schedule a date and time for delivery. For any items that are ready-to-ship, delivery times may vary depending on our delivery schedule.
When your furniture arrives at your home, our delivery team will unwrap, remove any packing materials and position the furniture in your room of choice. If any assembly is required, such as with beds, our crew will complete it.
Despite the care we take in shipping, unexpected damage can sometimes occur in delivery. We recommend that you carefully inspect your piece upon delivery and note any damage on the bill of lading before signing or refuse to accept the piece. We will take responsibility to repair or replace any item damaged during shipping.
Our blanket wrapped, installed delivery service requires a 10% fee of the regular list price for all standard pieces. Some exceptions may apply. For pieces priced over $7,500, the handling and delivery fee will not exceed $750 per item. Please note that shipping fees are taxable in New York, Washington, D.C. and Pennsylvania.
International + Remote Locations
For delivery destinations outside of the contiguous United States or for locations that require boat or ferry service, please call for a shipping quote. In some instances, for smaller items, remote locations or orders with special delivery needs a alternate carrier may be used.