Customer Service : Thos. Moser

800-708-9703
When you dial this number, you are calling our Customer Service department located at our shop in Auburn, Maine. Our dedicated and knowledgeable Customer Service folks will gladly answer any questions you have. Please do not hesitate to call us here in Maine, even if you are not contemplating an immediate order. You can also reach us via email at service@thosmoser.com. We are available Monday through Friday, 8:30am-5:00pm eastern time.

Our Measurements
We round our measurements in our catalog and on our website to the nearest inch. If you would like more exact measurements or other dimensions please call.

Delivery
Most orders take between 10 to 12 weeks to build. Delivery takes an additional 1 to 5 weeks depending on your location. When your order is nearing completion, we will contact you to schedule a date and time for delivery. Click here for more information about our delivery service and rates.

Will It Fit In Your Home?
Some of our pieces are quite large. To keep delivery day from turning into a big disappointment for everyone please help us make sure your furniture will fit into your home beforehand. This means that pieces must fit through doors, into elevators, up stairs, around corners and past any other obstacles that might stand in the way. If you have any doubts at all, let us know when you place your order.

Bed Sizes
Most of our beds can be ordered in a range of sizes: California King, King, Queen, Full and Twin. Slat support systems for mattresses rest on lip rails attached to the side rails. King size beds have center slat tension braces to meet mattress support requirements. Beds are shipped with brass bolt covers unless otherwise specified. To learn more about bed modifications such as low footboards and platform styles, please call us.

Upholstery Options
We offer a selection of the finest quality fabrics and leathers. Our selection of upholstery fabrics features a variety of colors and textures, including elegant mohair plush, soft chenille, durable ribbed weaves and nubby tweeds. Patterned fabrics include plaids, subtle stripes, and tone-on-tone designs, intended to coordinate with any decor. We’ll assist you with fabric and leather recommendations, and we offer a convenient sample review service. You can also choose to supply a fabric or leather of your own. If so, we require that you supply us with a swatch to confirm it can be successfully applied. Please call for pricing.

A Few Words About Leather
Thos. Moser chooses only the top five percent of leathers. We select leather for its softness, durability and natural characteristics. Healed scars, scratches, wrinkles, and slight color variations authenticate the leather and should not be considered flaws.

Our Finish
We prefer to use an oil-and-wax finish, which allows air and sunlight to naturally color the wood with a subtlety unmatched by anything from a can. The heated linseed oil penetrates the surface of the wood, adding greater visible depth to the wood, revealing the grain pattern. Our linseed oil and wax finishes are easy to maintain and age gracefully as the wood's natural patina emerges.

Some of our designs are better served with an Oil & Catalyzed Lacquer finish. Vita and Aria Collections as well as our Wing and Edo Lounge seating currently use this finish technique.

For more information about our finishes and proper maintenance of Thos. Moser furniture, please visit the Maintenance section of this website.

Major Project Orders
If you are interested in learning more about Thos. Moser furniture offerings for large projects, please contact our Specialty Sales Department at 800-708-9710.

Custom Orders
On custom orders, we require a $200 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development involved, lead times on custom-designed pieces are generally 2 to 4 weeks longer than standard pieces. for details about our custom design process.

International Orders
For orders to be shipped outside of the contiguous U.S., please call for estimated delivery charges.

Shop Tours
We would be delighted to give you a tour of the shop if your travels bring you to Maine. Tours are scheduled upon request by calling 800-708-9703. We do ask that you please call ahead on the day of your scheduled tour to confirm. CLICK HERE for contact info and directions.