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Customer In Residence
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January 1st, 2012
Named "Best Working Vacation" by the editors of
Down East Magazine
2010 Best of Maine
Our Customer in Residence (CIR) program officially launched in September of 2007 when five long-time Moser customers spent a week with us here at our shop in Maine building furniture and staying in Freeportís historic Harraseeket Inn. What started as an experiment has blossomed into a full-fledged program that, much to our amazement, has attracted interest from all over the globe. Below you will find a general overview and FAQ about the program. If you have additional questions that we haven't covered here, please feel free to
This program is a weeklong intensive internship for our customers who want to experience the process of building Moser furniture for themselves. Each participant works side-by-side with a master cabinetmaker in our shop. This mentor will assist in the selection of raw materials and the crafting of a hallmark Moser piece. Among many things, the participant will learn about the intricacies of joinery, the shaping and molding of solid cherry, and even how to bring out the natural luster of wood with the right amount of wax and elbow grease. All customers-in-residence will share their workshop experiences on a daily basis, as well as take part in a trip to the local Grange Hall where we had our first shop, as well as two special group dinners. This is a rare experience for the novice or expert woodworker and may well be a once-in-a-lifetime opportunity.
Space is extremely limited, so we encourage you to contact us right away to inquire about availability and/or register for a session. Please contact program coordinator (and manager of our flagship showroom in Freeport, Maine) Steve Wyman by calling
or by email at
In this short video taken at a
CIR Signing Ceremony
, Tom Moser talks about how the program came to be and the impact it has had on participants and cabinetmakers...
for more CIR videos
The itinerary for the week-long CIR program varies slightly from session to session, but some of the highlights include:
- a visit to New Gloucester and the Grange Hall that housed Tom's first studio
- a tour of the Thos. Moser Auburn shop
- tool/equipment use and safety training
- "lunch and learn" presentations
- 30 hours of hands-on shop time to create a one-of-a kind piece based on Thos. Moser designs.
Participants will stay at the renowned
in Freeport and have dinner at some of the area's best restaurants with members of the Moser family and the company's management team. There will also be ample free time to explore
Thos. Moser flagship showroom
there, as well as to visit
and surrounding areas. The session will end with a
special signing ceremony
during which participants and their Thos. Moser partner will sign the piece they have built.
The cost to participate in the CIR program varies depending on the piece that each attendee chooses to build (see below in FAQ).
to download a PDF example of the official program itinerary. Please note that this is only an example, the final itinerary will vary from session to session.
CIR Participant Dawn Klingensmith wrote an article of her and her fiance's experience for the Chicago Tribune. To read her article
The first graduating class (along with Tom Moser and the cabinetmakers), September 2007.
Design Trade Program
Copyright 2013 Thos. Moser. All rights reserved.
Built by Big Room Studios